Why are operational efficiencies important?
They keep the bottom line healthy…
…Improve customer and team engagement…
…They’re essential for raising more finance…
…They’ll give you the edge in terms of technology
The Clear Idea
“We’re going to grow this sucker and take over the world!”
The typical war-cry of the typical SME boss.
And then, even though you’re growing, you don’t quite ‘take over the world’. Yet month on month, things get messier and messier and messier.
But who cares? You’re growing, right? Growth is what business is all about, right?!
Creating operational efficiencies in your company ain’t the most glamorous of tasks and it sure won’t get you on the cover of Time magazine (‘SME Reduces Clicks from Eight to Five: Planet Rejoices!’).
What it will do, however, is unlock the ability to scale, save on resources, increase customer satisfaction, allow you to onboard staff more effectively and create a strong base on which to develop future strategy.
Formula 1 teams don’t shorten the track to improve their times: they look under the bonnet.
Questions to ask yourself
Have we asked our customers how easy it is to work with us?
What job do the teams hate the most and why?
What off-the-shelf systems are available that we could use?
What have we ‘always done that way’?